Refund policy

# Return & Refund Policy

**Effective Date:** June 25, 2026

Welcome to DailyVitalStore. We are committed to providing high-quality natural health supplements and over-the-counter (OTC) products. Due to the nature of the products we sell, certain return restrictions apply to ensure customer safety, product integrity, and compliance with health regulations.

## 1. Return Eligibility

We offer a **30-day return policy** from the date your order is delivered.

To be eligible for a return, the item must:

* Be unopened, unused, and in its original condition.
* Remain in its original packaging with all safety seals intact.
* Include proof of purchase (order number or receipt).
* Be returned within 30 days of delivery.

For health, safety, and hygiene reasons, we cannot accept returns of products that have been opened, used, tampered with, or have broken safety seals.

## 2. Non-Returnable Items

The following items are not eligible for return or refund:

* Opened or used dietary supplements.
* Opened or used OTC medications.
* Products with broken or removed safety seals.
* Products damaged due to misuse, improper storage, or customer negligence.
* Clearance, final sale, or promotional items.
* Gift cards.
* Products returned without prior authorization.

## 3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive:

* A damaged product,
* A defective product,
* An expired product,
* Or an incorrect item,

please contact us within **7 days of delivery** at **[info@Dailyvitalstore.com](mailto:info@Dailyvitalstore.com)**.

Include:

* Your order number,
* A description of the issue,
* Clear photographs of the product and packaging.

After review, we may offer a replacement, store credit, or full refund at our discretion.

## 4. How to Request a Return

To initiate a return, contact us at:

**Email:** [info@Dailyvitalstore.com](mailto:info@Dailyvitalstore.com)

Please provide:

* Full name
* Order number
* Product name(s)
* Reason for return
* Photos if applicable

Do not send products back without receiving return authorization instructions from our customer support team. Unauthorized returns may not be accepted.

## 5. Return Shipping Costs

* Customers are responsible for return shipping costs for approved returns due to change of mind.
* Original shipping fees are non-refundable.
* If the return is due to our error, a defective product, or shipping damage, DailyVitalStore will cover reasonable return shipping costs.

## 6. Refund Processing

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund request.

If approved:

* Refunds will be issued to the original payment method.
* Processing may take **5–10 business days** after approval.
* Your bank or payment provider may require additional time to post the refund to your account.

## 7. Exchanges

We only replace items if they are defective, damaged, expired upon arrival, or if an incorrect product was shipped.

If you need an exchange, please contact us at:

**[info@Dailyvitalstore.com](mailto:info@Dailyvitalstore.com)**

## 8. Order Cancellation

Orders may be canceled before shipment.

Once an order has been processed or shipped, it can no longer be canceled and will be subject to this Return & Refund Policy.

## 9. Health & Safety Notice

Dietary supplements and OTC products are intended for personal use. Product results may vary among individuals.

Customers should always read product labels, warnings, and directions before use. If you experience an adverse reaction, discontinue use immediately and consult a qualified healthcare professional.

## 10. Contact Information

**DailyVitalStore**

179 Hunter St, Ste 106
Apex, NC 27502
United States

**Email:** [info@Dailyvitalstore.com](mailto:info@Dailyvitalstore.com)

**Website:** Dailyvitalstore.com

## 11. Policy Updates

We reserve the right to modify or update this Return & Refund Policy at any time. Changes will be posted on this page with the updated effective date.